Careers

Ongoing Full-Time, New Westminster, British Columbia, Canada

Instructional Designer and Copy Editor

Instructional Designer and Copy Editor

About Us

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an Instructional Designer and Copy Editorto join our team!

We are looking for a dynamic and committed individual who is passionate about educational programming and career development.

Job Summary

The purpose of the Instructional Designer(ID) and Copy Editor(CE) is to build and copy edit online curriculum and courses for online programs. Under general supervision of the Instructional Design Coordinator and AVP Online Education, the ID is responsible for instructional design, coordinating content creation with Subject Matter Experts and instructors, copy editing and maintaining online courses within the Learning Management System (LMS).

SpecificResponsibilities

The Instructional Designer and Copy Editor will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Evaluating on-ground instructional material for conversion to online
  • Designing, developing and implementing online courses and programs using instructional design methodologies and instructional tools
  • Maintaining the programs within the LMS and performing quality insurance
  • Ensuring the writing is easy to read and fits the course content and style.
  • Proofreading and editing content to catch any typos and help polish up the writing
  • Continuously checking formatting issues as well as ensuring that all content pieces follow instructional and user experience design best practices.
  • Other duties as assigned

Position Requirement

To be successful in the Instructional Designer position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Bachelor’s degree
  • One (1) or more years of experience in online curriculum development, instructional design experience or the equivalent combination of education and experience
  • Experience in post-secondary education and distance learning
  • Experience using multiple Learning Management Systems (especially Moodle)
  • Knowledge of competency-based curriculum and assessment design approach
  • Knowledge of access and usage of open educational practices, resources and textbooks
  • Hands-on experience in the areas of: instructional design; post-secondaryinstruction; business/industry training; educational technology applications,program and curriculum evaluation; instructor development activities

Skills and Abilities:

  • Advanced oral and written communication skills, including presentation and group facilitation in English
  • High standards of behavior, a professional attitude and commitment to quality service
  • Proficiency with Microsoft Office, Articulate, Captivate and Adobe
  • Ability to work cooperatively with other staff.
  • Excellent organization skills
  • Creative, innovative and ability to work independently and within a team
  • Ability to adapt to new and rapidly changing situations
  • Strong time management and problem-solving skills
  • Ability to successfully resolve issues from identification through resolution
  • Excellent customer service and interpersonal skills

Apply
Ongoing Full-Time, Squamish, British Columbia, Canada

Admissions Counselor

Admissions Counselor

JOB SUMMARY

Campus Support is an educational service company that provides a portfolio of support services in the post-secondary education sector. Campus Support designs and develops educational programs for colleges, universities, and other traditional campus partner institutions at all levels of post-secondary education. Campus Support designs and manages operational support for Quest University Canada as a partner institution.

The purpose of the Admissions Counselor, Canada for Quest University Canada is to achieve enrolment goals by actively recruiting, counselling and enrolling students. This is done through scheduled regional travel; providing information, counselling and service to prospective students and their families; responsible for managing all provinces of Canada, meeting assigned numerical enrolment goals, and ensure applications are complete and in full compliance with all regulatory requirements. Under general direction, of the Executive Director of Admissions, the Admissions Counselor, Canada is responsible for representing Quest University Canada to students, parents, guidance counselors and other constituencies. This is a hybrid position that will require you to come into the office 1-2 days a week either in Squamish or the Lower Mainland.

SPECIFIC RESPONSIBILITIES

The Admissions Counselor, Canada will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the University:

  1. Managing assigned recruitment area and achieving goals through the following activities and responsibilities:
  • Achieve inquiry acquisition goals through creating relationships, in-person and online, with high schools, organizations, college fairs and conferences. Establish and maintain relationships with key schools and relevant organizations that represent prospective students outside of Canada.
  • Builds reputation as a Subject Matter Expert for all provinces of Canada and for Quest University Canada’s unique university program.
  • Is point of contact for students to rely upon throughout the admissions process including application, admission, tuition/financial aid, registration and nurturing student through initial university orientation. Demonstrates in daily work activities the incorporation of new information and processes into counseling conversations with potential students.
  • Actively recruit students through consistent follow-up throughout the application process, specifically through email, phone calls, campus visits and personal visits online and in-person. Develop rapport with prospective students and parents by providing prompt and professional service.
  • Responds to all inquiries by email, text message, telephone, walk-in, on-line chat, etc. inquiries from potential students; to encourage their interest in Quest University Canada
  • Interviews potential students to explore their background and interests. Responsible for identifying potential student’s individual career goals and providing advice on appropriate programs to meet their goals.
  • Provide students seeking admission to the University with a preliminary evaluation of their admissibility or non-admissibility to Quest University, based on the student’s application materials.
  • Oversees closely each enrolled student ensuring that the student starts on the defined date.
  • Provides academic planning and advising for potential students to ensure their satisfaction with program enrollments
  1. Maintaining records to contribute to the administrative functions of the campus such as:
  • Completes enrollment of new students, including related paperwork and providing initial information on payment options.
  • Maintain up-to-date knowledge on relevant areas of campus, including academic programs; achievements by faculty, students and LEAP students; financial aid; student campus programs; university residential housing: special events and other areas. Act as a liaison with a specific academic or university department.
  • Ensures all student documentation and files are complete, including completion of prerequisites to enable a timely program start.
  • Tracks and reports on weekly activities and keeps databases up to date (i.e. inquiries, appointments, interviews, enrollment).
  • Assist students with scholarships and financial aid, both institutionally and non-institutionally
  • Work proficiently with the relevant database systems to obtain information on the status of a student’s inquiry or application for advising purposes
  • Following up on cancellations.
  • Tracks and follows-up on potential inquiries and provide motivation and encouragement to potential students as appropriate.
  1. May be assigned to other related duties such as:
  • Attends committees, workshop and open house events where appropriate
  • Assists in the training of other new Admissions Counselors who join the Admissions team
  • Undertakes advising and program development activities as required, in keeping with the terms of the position

POSITION REQUIREMENTS

To be successful in the Admissions Counselor, Canada position, individuals must be committed to developing, maintaining and demonstrating the following.

Education and Experience:

  • Bachelor’s degree required.
  • Driver’s license and vehicle required
  • A minimum of 2 years sales performance history with a preference in post-secondary education. An equivalent combination of education and experience may be considered.

Competencies:

  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Superior organizational skills and ability to multi-task.
  • Ability to manage stress and thrive in often demanding situations.
  • Proven self-starter and problem solver.
  • Must be deadline driven and goal-oriented.
  • A positive team-oriented attitude and customer-focused approach.
  • Ability to act with emotional intelligence, good judgment, and discretion.
  • Proficient in standard Microsoft applications and productivity tools.
  • Professional work ethic and exemplary behavior while respecting provincial and federal regulations.
  • Preference may be given to candidates with CRM experience.
  • Preference given to those located in the Sea-to-Sky corridor

Apply
Fixed-Term Part-Time, New Westminster, British Columbia, Canada

Call Center Specialist

Call Center Specialist

About Us

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an experienced Call Center Specialisttojoin our Vancouver team inBC!

The purpose of the Call Center Specialist is to provide exceptional customer service for all inbound calls to current and new clients, and assist the Appointment Setting Representative team as required. The Call Center Specialist is responsible for being the first point of contact for inbound calls with current and potential clients, following strict and effective guidelines.

Job Responsibilities

The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College.

Providing consistent exceptional customer service for all inbound calls by following strict guidelines and utilizing all tools and resources such as:

  • Identify and act upon all sales opportunities
  • Transfer clients to other appropriate business units within Campus Support
  • Achieving monthly and annual KPI targets as provided by the Manager, Call Center

Maintaining records to contribute to the administrative functions of the company such as:

  • Tracking and reporting on daily, weekly, and monthly activities

Assisting Appointment Setting Representatives team as required such as:

  • Booking appointments with prospective students following the College’s effective appointment setting guidelines
  • Incorporating College techniques to ensure that booked appointments show for interviews
  • Upholding the highest level of integrity and ethics (as outlined in the Company’s Admissions Representative manual)

Other duties as assigned

Qualifications

To be successful in the Call Center Specialist position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience

  • High school diploma
  • Two (2) years experience in a call center environment, with a preference in private post-secondary education/recruitment agency

Skills and Abilities

  • Ability to work independently and as part of a team
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
  • Proficient in MS Office (Word, Excel, Outlook) and productivity tools
  • Experience with Five9 Software is an asset
  • Organized and detail-orientated, with the ability to multi-task
  • Proven self-starter and problem solver, demonstrate initiative and desire to learn new tasks
  • A positive attitude and customer-focused approach
  • Ability to handle challenging customers in a professional manner
  • Comfortable with multi-tasking, managing multiple priorities and meeting several, often movable, deadlines under pressure
  • Fluent in English and/or French
  • Preference may be given to candidates with a second language in French, Mandarin, Cantonese, Hindi or Punjabi.

Provisos

  • Willingness to be available to work days, evenings and weekends as per work schedule provided by the Manager, Call Center.
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Financial Operations Assistant

Financial Operations Assistant

About Us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. Weare currently looking to add aFinance Operations Assistantto the Finance Operationsteam!

The purpose of theFinance Operations Assistantposition is to support the efficient operation of the FinanceOperationsdepartment by completing basic day-to-day accounting functions. Under general supervision, theFinance Operations Assistantis responsible for the timely and accurate review and data entry of accounting data, completion of routine accounting activities and the preparation of various reports.Job Responsibilities

TheFinance Operations Assistantwill at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Performing day-to-day administration functions related to Finance Operations.
  • Providing an excellent customer service experience to our Campuses.
  • Coordinating with campuses on items related to Refunds Payable including compliance regulations, timeliness of processing, status updates, etc.
  • Maintaining detailed records of requests and statuses
  • Following up with Financial Administrators to question any discrepancies in requests/reports and to ensure data is accurate
  • Assisting with monthly refund monitoring and reporting
  • Monitoring business related financial transactions to ensure timely and accurate postings and recordkeeping
  • Keeping up to date with filing
  • Providing administrative support to all members of the Finance Operations and Accounting department
  • Performing routine clerical duties in various administrative functions
  • Assisting with special projects when required
  • Performing other duties and responsibilities as assigned
  • Other tasks as assigned

Qualifications

To be successful in theFinance Operations Assistantposition, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

  • Basic accounting knowledge gained by completing introductory accounting courses and/or one year office/accounting experience

Skills and Abilities

  • Understanding of basic accounting principles and practices
  • Strong computer keyboarding/number entry skills
  • Working knowledge of MS Officeincluding Excel, Word, Outlook
  • Ability to use various office equipment including fax and photocopy machines
  • Strong written and verbal communication skills.
  • Excellent organizational skills with ability to multi-task
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to maintain concentration while performing repetitive tasks
  • Ability to work independently with general supervision
  • Good judgment and ability to prioritize assignments
  • Ability to work under pressure and maintain a calm focus during hectic periods
  • Ability to exhibit a professional attitude and image with a commitment to quality service

Apply
Fixed-Term Full-Time, New Westminster, British Columbia, Canada

Special Projects Accountant

Special Projects Accountant

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

PURPOSE OF THE POSITIONThe Finance team at Campus Support isEVOLVING and we are looking for a passionateSpecial Projects Accountantto join our team.

Reporting to the VP of Finance, theSpecial Projects Accountant will play a critical role in providing supporting and leading numerous impactful projects that will elevate the finance department. You will work with the team to see the success of current projects and identify new areas for innovation. You will spend time understanding current processes, performing analysis, working to identify solutions and then carrying out the solutions.

Aside from your project-related duties, you will also support the finance team through regular accounting tasks as needed.

WHY JOIN US

As the parent company of theLARGESTprivate education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Professional development and strong mentorship
  • Tuition Coverage Policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

KEY ACCOUNTABILITIES AND SUPPORTING TASKS

Special Project Management

  • Provide support for and lead impactful projects that will elevate the finance department
  • Identify new areas for innovation and develop meaningful plans to facilitate change
  • Conduct GAP, SWOT and PEST analysis
  • Support/lead the change process from inception to completion.

Finance Support

  • Support with regular month-end, quarter- end and year-end tasks
  • Provide general support to the finance team

QUALIFICATIONS

Must-have:

  • Post-secondary education in Business/Commerce
  • At least 2 to 4 years of experience in Finance

Nice-to-have:

  • Bachelor of Business/Accounting
  • CPA candidate
  • Previous experience in process review and software implementation
  • Previous experience in the private education field

ENABLING COMPETENCIES

  • Passion for innovation and improvement
  • Curious, an attitude that asks the “WHY” questions
  • Excellent interpersonal skills and the ability to effectively communicate and interact with all individuals
  • Proficient in MS Office including excel, word, outlook and powerpoint
  • A desire to take on new responsibilities
  • Ability to act with tact, good judgment, and professionalism
  • Strong organizational and time-management skills
  • A positive go-getter attitude and customer focused approach

Apply
Ongoing Full-Time, Montreal, Quebec, Canada

Human Resources Assistant (Bilingual)

Human Resources Assistant (Bilingual)

ABOUT USCampus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking foraHuman Resources Assistant (French and English)to join our team!The purpose of the Human Resources Assistant (French and English) is to provide support to managers in the assigned region(s) for a variety of Human Resources functions.Under general supervision of the Human Resources Business Partner, the HRA is responsible for working closely with managers in their designated regions to provide support in onboarding and offboarding, and employee record management. Job Responsibilities

Specifically, the Human Resources Assistant (French and English) will be responsible for:

  • Providing recruitment and onboarding support to hiring managers in the assigned regions.
  • Conducting administrative human resources tasks to maintain employee records.
  • Participating in ongoing and ad-hoc human resources projects directed by the HRBP.
Specific Responsibilities

The Human Resources Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Providing onboarding support to hiring managers in the assigned regions through activities such as:
    • Preparing offers of employment and monitoring and following up on offer acceptance.
    • Sending onboarding documents to employees.
    • Setting up new hire on payroll/ADP.
    • Processing provisioning forms and liaising with the IT department and hiring managers to troubleshoot issues as needed.
    • Providing training and support in the use of the company’s Applicant Tracking System.
  • Conducting administrative human resources tasks for the team:
    • Maintaining employee records such as organizing, auditing and scanning new employee files.
    • Preparing employee change letters for managers at head office and in the designated regions.
  • Participating in ongoing and ad-hoc human resources projects such as:
    • Implementation and maintenance of HR systems, such as the ATS and ADP.
    • Preparing and administering employee surveys, including exit interviews and new hire surveys.
    • Working with the TA team on managing the employee referral program
    • Other HR projects as assigned.

Qualifications

To be successful in the Human Resources Assistant position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

  • Degree or diploma in a related program such as Human Resources, Commerce, or Psychology.
  • Minimum one year of related experience in an office or customer service setting.

Skills and Abilities

  • MUST SPEAK FRENCH
  • Proficient in Microsoft applications, particularly Microsoft Excel
  • Strong oral and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail.
  • A positive attitude and customer focused approach.
  • High standards of behavior, a professional attitude and commitment to quality service.
  • Ability to work cooperatively with other staff.
Apply
Ongoing Full-Time, Ontario, Canada

Human Resources Assistant (Bilingual)

Human Resources Assistant (Bilingual)

ABOUT USCampus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking foraHuman Resources Assistant (French and English)to join our team!The purpose of the Human Resources Assistant (French and English) is to provide support to managers in the assigned region(s) for a variety of Human Resources functions.Under general supervision of the Human Resources Business Partner, the HRA is responsible for working closely with managers in their designated regions to provide support in onboarding and offboarding, and employee record management. Job Responsibilities

Specifically, the Human Resources Assistant (French and English) will be responsible for:

  • Providing recruitment and onboarding support to hiring managers in the assigned regions.
  • Conducting administrative human resources tasks to maintain employee records.
  • Participating in ongoing and ad-hoc human resources projects directed by the HRBP.
Specific Responsibilities

The Human Resources Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Providing onboarding support to hiring managers in the assigned regions through activities such as:
    • Preparing offers of employment and monitoring and following up on offer acceptance.
    • Sending onboarding documents to employees.
    • Setting up new hire on payroll/ADP.
    • Processing provisioning forms and liaising with the IT department and hiring managers to troubleshoot issues as needed.
    • Providing training and support in the use of the company’s Applicant Tracking System.
  • Conducting administrative human resources tasks for the team:
    • Maintaining employee records such as organizing, auditing and scanning new employee files.
    • Preparing employee change letters for managers at head office and in the designated regions.
  • Participating in ongoing and ad-hoc human resources projects such as:
    • Implementation and maintenance of HR systems, such as the ATS and ADP.
    • Preparing and administering employee surveys, including exit interviews and new hire surveys.
    • Working with the TA team on managing the employee referral program
    • Other HR projects as assigned.

Qualifications

To be successful in the Human Resources Assistant position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

  • Degree or diploma in a related program such as Human Resources, Commerce, or Psychology.
  • Minimum one year of related experience in an office or customer service setting.

Skills and Abilities

  • MUST SPEAK FRENCH
  • Proficient in Microsoft applications, particularly Microsoft Excel
  • Strong oral and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail.
  • A positive attitude and customer focused approach.
  • High standards of behavior, a professional attitude and commitment to quality service.
  • Ability to work cooperatively with other staff.
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, Calgary, Alberta, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Human Resources Generalist

Human Resources Generalist

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

PURPOSE OF THE POSITION

The HR team at Campus Support isEVOLVINGand we are looking for a seasonedHuman Resources Generalistto provide a wide range of HR services to all internal customers in the assigned geographic region.

TheHuman Resources Generalistinterprets and administers HR policies, regulations and procedures, and collective agreements; participates in the development of specific and organization-wide HR policies and procedures; analyzes and advises on HR trends and issues; provides technical advice and guidance to management and staff.

WHY JOIN US

As the parent company of the largest private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

KEY ACCOUNTABILITIES AND SUPPORTING TASKS

Employee/Labour Relations:

  • Act as the first point of contact for managers and employee; provide advice, guidance and coaching in matters pertaining to interpretation of HR polices, processes, programs and employment legislation
  • Ensure adequate and accurate records are maintained of all employee interactions, forms and requests as necessary
  • Respond to all employee relations matters, conducts investigations, and represents the organization in employment legislation matters

Talent Management

  • Promote engagement, commitment, and motivation of employees by developing, implementing and evaluating innovative strategies to enhance productivity, morale and culture
  • Implement initiatives through which leaders align culture, values and work groups to increase productivity and engagement of employees

Workplace Health, Safety and Wellness

  • Promote the health and safety of employees through an understanding of applicable legislation to increase organizational awareness, ensure compliance and manage risk
  • Execute health, safety and wellness policies, procedures, roles and responsibilities for leaders and employees

Qualifications

Must-have:

  • At least 4 years of HR experience in an advisory, generalist or senior operational capacity
  • Degree in Business/Commerce, Human Resources Management or related discipline
  • Chartered Professional in Human Resources (CPHR) designation, Certified Human Resources Leader (CHRL) designation or equivalent

Nice-to-have:

  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now
  • Previous experience in the private education field
  • Working knowledge of Labour Relations Code

ENABLING COMPETENCIES

  • A positive attitude and customer focused approach
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Payroll Manager

Payroll Manager

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.The Payroll Specialist supports the business objectives and purpose of the Company by providing accurate and timely payroll processing and reporting for all campuses and the campus support centre. This position will perform as a part of the functionality of the Payroll team.

Job Responsibilities

The Payroll Specialist will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

  • Processing multi-provincial payroll for approximately 1900-2000 employees including both hourly and salaried employees
  • Process and complete final payroll.
  • Run final timecard report to ensure that all data has been approved.
  • Regularly processing payroll data entries like vacation payouts, salary changes, retroactive adjustments, commission and bonus payouts, verifying and inputting taxable benefits, setting up garnishments and other deductions.
  • Entering all rehires and QC new employees into the Workforce Now (ADP) system.
  • Processing web ROE’s and updating the YTD adjustment accordingly.
  • Importing data from time and attendance, reviewing register for accuracy, and troubleshooting errors.
  • Ensure the accuracy of preliminary payroll register before submission and any other payroll reports.
  • Preparing required reports for accounting for all entities like estimated payroll cost and final funding report in a timely manner.
  • Cross reference detailed report to make sure it matches the figures in the registry in order to avoid any discrepancy.
  • Transaction proof report before committing payroll to make all roe’s are produced without error.
  • Running various, statutory reports to make sure eligible employees of respective province and are paid for their statutory holiday hours as per the ESA.
  • Handle employee’s garnishment claims.
  • Manage and coordinate all payroll information. This includes planning, administering and evaluating payroll systems and ensuring accuracy of all payroll records.
  • Keep up to date on latest government rules and regulations on payroll source deductions and remittances, taxable benefits, workers compensation and employment standards related to compensation.
  • Provide leadership, direction, coaching and support to payroll assistants.
  • Collaborating with campus directors and resolving technical issues regarding employee’s profile in ADP.
  • Filling reimbursement claims with CNESST.
  • Respond to government and insurance documents, e.g. CNESST, Service Canada, ICBC
  • Ensure timely reporting of all payroll withholding like submitting quarterly WCB and EHT
  • Contacting ADP for any technical issues or errors, setting up new earning codes, updating of WCB premium rates for all entities, etc.
  • Prepare year-end requirements including T4, T4A and other tax forms.
  • Reconciliation of statutory withholding, WCB and EHT.
  • Send out regional reports to all regional directors for their final approval on time entries and if any change is required making those.
  • Open new payroll cycle for all entities and making sure time data is pushed to next pay period.

Qualifications

To be successful in the Payroll Specialist position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Completion of payroll-specific training courses, working towards Certified Payroll Manager (CPM) designation preferred
  • 2 years of full-cycle payroll experience
  • Previous experience in the area of benefits administration will be considered an asset
  • Experience with Workforce Now (ADP) preferred

Skills and Abilities:

  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus during hectic periods

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Staffing Specialist

Staffing Specialist

Job Summary

The purpose of the Staffing Specialist is to support the hiring of the inside sales team for the various brands and locations across Canada. These individuals are responsible for the full-cycle recruitment process.

This is a position for a motivated and driven individual who is willing to go above and beyond. If you are a person who is ready to push the boundaries of the norm and wants to be part of the ongoing growth, we would like to meet you! The successful candidateswill also earn bonuses on top of a base salary.

Job Profile

Specifically, the Staffing Specialists will be responsible for:

  • Candidate Sourcing
  • Candidate Management
  • Conducting the initial interview
  • Scheduling the 2nd or 3rd interview with the hiring managers
  • Following up with the hiring managers
  • Performing other duties as required

Specific Responsibilities

The Staffing Specialists will be responsible for other related duties as assigned to support the business objectives and purpose of the Company.

Candidate Recruitment:

  • Search for and engage qualified talent to fill Company’s current and future Inside Sales positions
  • Scouting and recruiting prospective employees by using databases, social media platforms and professional networks
  • Writing and posting job advertisements to appropriate job boards, print media, and digital platforms.
  • Conducting interviews with candidates and assessing their skills, experience, and aptitudes.
  • Evaluating current recruitment strategies and determining areas of improvement.
  • Continuously refine hiring strategies to improve the recruitment process.
  • Assisting with the onboarding of new employees.
  • Creating hiring status reports for management review.
  • Work with hiring managers to build a list of sourcing channels.
  • Attending job or industry-specific conferences to promote the company
  • Re-engage candidates in the Applicant Tracking System (ATS)

Other:

  • Act as the first point of contact for inquiries from interested applicants via different methods
  • Recommend changes and initiatives that would contribute positively to the employer’s brand
  • A commitment to continuous support for candidate retention
  • Other duties as assigned within the scope of this role.

Position Requirements

To be successful as a Staffing Specialist individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • At least 1 year of experience in a high volume, fast-paced recruitment environment
  • Experience in sales recruitment
  • Solid knowledge of HR (Human Resources) best practices and recruitment procedures
  • Has worked with an applicant tracking software (ATS) systems
  • Previous experience in the private education field is an asset
  • Basic understanding of working with specific targets and KPIs

Skills and Abilities:

  • Advanced oral and written communication skills, including presentation and group facilitation.
  • Professional representation with a commitment to delivering quality service
  • Ability to work collaboratively with team members and build interpersonal relationships.
  • Has a passion for recruitment
  • Curious, an active listener
  • A desire to take on new responsibilities
  • Ability to act with tact,sound judgment, and discretion
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • A positive attitude and customer-focused approach
Apply
Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Talent Acquisition Specialist

Talent Acquisition Specialist

ABOUT US

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

PURPOSE OF THE POSITION

The Human Resources team at Campus Support is EVOLVING and we are looking for a passionate Talent Acquisition Specialist to join a GROWING Talent Acquisition team.

Reporting to the Talent Acquisition Team Lead, the Talent Acquisition Specialist provides talent acquisition and recruitment support to all hiring managers in the assigned region. You will perform full-cycle recruitment through posting job vacancies, sourcing key talent, conducting phone screens, managing internal relationships, and providing a top-notch candidate experience.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

KEY ACCOUNTABILITIES AND SUPPORTING TASKS

Candidate Sourcing

  • Search for and engage qualified talent to fill Company’s current and future positions
  • Initiate conversations with both passive and active talent
  • Work with hiring managers to build a list of sourcing channels
  • Attend job or industry specific conferences and events to promote Company
  • Re-engage candidates in the Applicant Tracking System (ATS)

Full Cycle Recruitment

  • Perform full-cycle recruitment for all roles within the organization, including but not limited to Sales, IT, Marketing, Education, Finance, Human Resources and Operations
  • Work with hiring managers to define, implement, and improve internal recruitment processes
  • Administer required pre-employment testing

HR Administration

  • Administer required pre-employment testing
  • Prepare offers of employment and follow up on offer acceptance
  • Send onboarding documents to new employees.
  • Collect and assist in the maintenance of Talent Acquisition data used for tracking and reporting

Candidate Management

  • Act as first point of contact for inquiries from interested applicants via different methods
  • Recommend changes and initiatives that would contribute positively to the employer brand
  • Identify opportunities for improving the candidate experience
  • Negotiate salary and other employment arrangements

QUALIFICATIONS

Must-have:

  • Post secondary education in Business/Commerce, Human Resources Management or related discipline
  • At least 2 to 4 years of experience in recruitment

Nice-to-have:

  • Experience in technical recruitment
  • Working knowledge of applicant tracking software (ATS) systems
  • Previous experience in the private education field

ENABLING COMPETENCIES

  • Passion about recruitment – finding the right people for the right job
  • Curious, an active listener and is very organized
  • Excellent interpersonal skills and the ability to effectively communicate and interact with all individuals
  • A desire to take on new responsibilities
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • A positive attitude and customer focused approach
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Cyber Security Specialist

Cyber Security Specialist

About Us

PrimaCorp Ventures is a diversified international investment company. Our portfolio includes the largest accredited independent post-secondary education group in Canada, real estate acquisition and development, private seniors' homes, social enterprises, and corporate branding and marketing operations.

We are currently seeking a Cyber Security Specialist to join our team! Reporting to the Director of IT, theCyber Security Specialist will be responsible for monitoring and management of corporate security solutions, reviewing and updating security configurations, investigating alerts and incidents produced by security platforms, and identifying opportunities for improvement in security posture. The ideal candidate for this position is an experienced Cyber Security Specialist, responsible for providing security monitoring and analysis investigations. Additionally, the Cyber Security Specialist will support and work with other members of the Information Technology team and senior leaders to implement projects and technologies, assuring effective operability of security tools and measures to continue to improve the overall security posture.Job Description:

  • Vulnerability management including asset scans and mapping
  • Management of Cortex XDR platform including optimization, alert management and advising on remediation activities
  • Management of enterprise email cloud security solution (Avanan) including optimization, alert management and remediation activities
  • Management and resolution of security incidents, recommendation on remediation activities
  • Lead security incident response activities including incident investigation, threat analysis, reviewing logs and collaborating to restrict/isolate network traffic
  • Contribute towards continuous improvements in the company’s cybersecurity processes.
  • Active Directory monitoring using Manage Engine AD Audit
  • Occasional overtime may be required
  • Other duties as assigned

Knowledge:

  • Subject matter experts in cybersecurity technologies and their interaction with all aspects of corporate IT infrastructure including core systems, networks, applications and users
  • Ability to convert complex information into simple, explainable solutions
  • Ability to quickly learn and adapt to new concepts if necessary
  • Written and verbal communication skills enable effective articulation of technology solutions and processes and procedures to a technical and non-technical audience
  • Hands-on experience with Active Directory security

Qualifications:

  • Four-year Computer Science or related degree, or equivalent work experience.
  • Three or more years of related work experience
  • Three or more years of hands-on demonstrated work experience managing corporate XDR, network, Active Directory and email security solutions (such as Cortex XDR, Manage Engine, Avanan)
  • Certifications in relevant technologies, methods, or platforms (such as CEH, CISPP) are an asset.
  • Demonstrate the key critical behaviors of commitment to the task, communication, customer focus, decision making/problemsolving, flexibility, prioritizing, and being a team player who can also work with minimal supervision.
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Intermediate Network Administrator

Intermediate Network Administrator

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for aIntermediateNetwork Administratorto join our team!

The purpose of the Network Administrator is to provide technical network support to maintain the day-to-day operations of the corporate network infrastructure.

Under the direction of the Network Manager, the Intermediate Network Administrator is responsible for ensuring and maintaining high availability access to network resources for staff, faculty and students. TheIntermediate Network Administrator will work alongside the Network Manager to support, implement and maintain the stability of the corporate and campus networks (telecommunications, data, VoIP and wireless). This includes ongoing operational responsibility for all networking infrastructure components such as Cisco routers, switches, Wireless LAN Controller, Firewalls, networking monitoring tools to support operations, documentation, VoIP, analog phone lines and Internet connectivity.

Job Responsibilities

Reporting to the Network Manager, theIntermediateNetwork Administratoris the member of the Company IT Operations team accountable for the following:

  • Ensuring all network infrastructure and Telco provisioning needs, issues and requests from staff, faculty and students are resolved appropriately within the standards laid out by the Network Manager.
  • Providing services as the tier 1 escalation point to all technical staff in the information technology department concerning network issues
  • Acting as the single point of contact for the Network Manager
  • Remaining informed on new and emerging networking technologies, industry and business system trends, making recommendations concerning long term planning and purchases to the Network Manager
  • Monitoring and tracking performance of the corporate network to support the stability and growth planning of departmental objectives as laid out by the Network Manager
  • Contact point for third-party partners dealing with operational network impact to corporate infrastructure
  • A network technical resource and providing technical expertise/decision making where required
  • Manage a team of 2-3 members
  • Other duties as assigned

Skills and Abilities

  • Multi-vendor vendor experience highly desired ( Cisco, Juniper, PaloAlto, Arista )
  • A strong understanding of VoIP, SIP, SCCP, Hz.323, MGCP highly desired
  • Analyzing VoIP issues and making changes to UCM / Unity is highly desired
  • Strong troubleshooting of VoIP NAT, IPS/IDS, DPI, SSL inspection, packet captures
  • QoS, UDP, CODECS, TCP/IP, VoIP, MGCP, T.38, G.711
  • Platform infrastructure design, build and implementation SIP-based voice over IP technologies – end-to-end.
  • Strong grasp of TCP/IP, routing, switching, internet protocols (e/iBGP, ISIS, OSFP and EIGRP), firewalls, VPNs, and load balancers. Firewall: S2S, C2S, DMVPN, MPLS
  • Strong grasp of L1-7 issues with STP, link aggregation, ACL, NAT
  • Knowledge of IP Addressing, subnetting, IPAM, DHCP
  • Ability to work under pressure and maintain a calm focus during hectic periods
  • Demonstrating best security practices
  • Performing configuration changes as required.
  • Excellent organizational skills with the ability to multi-task
  • Ability to complete work promptly with accuracy and attention to detail
  • Ability to work independently with minimum supervision
  • Excellent judgment and ability to prioritize assignments
  • Ability to exhibit a professional attitude and image with a commitment to quality service
  • Resolve tickets on time
  • Assist with provisioning, implementation, and supporting of campuses, end-users.
  • Familiarity with monitoring network health and responding to event alarms.
  • Experience with Observium, Solarwinds, Zabbix, etc.
  • Windows and Linux, virtualization administration is highly preferred and desired.
  • Automation and scripting: Ansible/AWX, BASH, Python, Power shell
  • Hyper-V, KVM,QEMU,Proxmox Vmware
  • LAMP/LEMP
  • Docker, K8’s
  • Preferred Linux distro: Debian/Ubuntu, RHEL/CentOS

Qualifications

  • Extensive experience in VoIP, routers, switches, wireless connectivity
  • Networking and troubleshooting experience
Apply
Lower Mainland, British Columbia, Canada

Senior Systems Admin

Senior Systems Admin

About Us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Network Administrator to join our team!

Under direction of the IT Director, the Sr. System Administrator is responsible for ensuring and maintaining a high availability access to system resources for staff, faculty and students. The Sr. System Administrator will work alongside the IT Team to support, implement and maintain the company’s system infrastructure This includes an ongoing operational responsibility for all system components such as server clusters, domain controllers, storage, cloud environments, monitoring tools etc.

Job Responsibilities

Expert knowledge of configuring and maintaining system infrastructure, including:

  • Hyper-V Clusters, VMWare clusters
  • Windows 2003, 2016, 2019 servers
  • SQL Servers and Cluster
  • ESXi
  • OS and AD level security hardening experience following CIS benchmarks
  • Active Directory Services, DHCP, DNS, KMS, SharePoint and IIS
  • Azure AD
  • High availability and disaster recovery
  • SCCM for deployment (nice to have)
  • Orchestrator and SharePoint for automation (nice to have)
  • Office 365, Exchange Online, Teams, Azure Cloud VM Management, Microsoft VDI services

Expert knowledge of Storage, Backup and Replications, including:

  • Nimble storage
  • Synology and QNAP
  • Veeam

Working knowledge of OSX operating system and software, including:

  • Capturing images with Parallel MAC management
  • Deployment of images from SCCM through site deployment point
  • Adobe CC, Maya, AutoCAD and other animation software (nice to have)

Working knowledge with Linux including:

  • Apache,
  • MYSQL
  • Ubuntu

Working knowledge of monitoring and security including:

  • SolarWinds
  • Cortex XDR (nice to have)
  • ManageEngine AD Audit

Skills and Abilities

  • Have a solid understanding and experience of the architecture, design, implementation, and management of all aspects of Microsoft Hyper-V & VMWare Virtual Infrastructure technology
  • A thorough understanding of Fiber Channel, iSCSI and NAS storage technology and other networking requirements related to the Hyper-V/ VMWare and Nimble environment
  • Have a strong understanding and experience of the architecture, design, implementation and management of all aspects of Microsoft Windows operating systems and both on-premise and cloud-based application services. These include Active Directory, SCCM and System Center Orchestrator, SharePoint.
  • Have a solid understanding and experience of the fundamentals of IT security, including secure infrastructure design, as well as experience with security hardening practices
  • Strong interpersonal and communication skills capable of writing purchase justifications, training users in complex topics, making presentations to internal audience, and interacting positively with end users and management
  • High proficiency in the use of PowerShell for managing IT infrastructure
  • Independent problem-solving and self-direction
  • Ability to work with minimum supervision
  • Ability to liaise with numerous departments, members and functional roles
  • Ability to provide technical support and general troubleshooting
  • Monitor performance and troubleshoot alerts from commercial, and locally developed monitoring tools
  • Creative thinker
  • Other duties as assigned

Qualifications

  • 8 years of system administration experience in a corporate multi-platform, multi-vendor environment
  • Knowledge of current technologies and software security best practices
  • A high capacity for learning new technologies
  • Possess excellent problem-solving skills
  • A team-oriented approach to solving technical problems
  • Excellent written and verbal communications
  • Experience of working in a multi-customer environment
  • Able to strictly follow change management process

Other Requirements:

  • Use of personal vehicle for local travel between campuses if required (nice to have)
  • Occasional light lifting
  • Occasional overtime may be required

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

ASP.Net Developer

ASP.Net Developer

About Us

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for anASP.Net Developerto join our marketing team!

The ASP.Net Developer will be part of an established team that is responsible for the design, development and testing of web applications. They will use their innovative mindset to contribute new ideas on how to build and optimize websites, CRMs and other software applications.Job Responsibilities

The ASP.Net Developer will at various times be responsible for the following as well as other related duties as assigned to support business objectives:

  • Designing and developing high-quality web applications and websites
  • Maintaining and improving existing web applications
  • Creating reporting tools and generating reports
  • Testing and QA
  • Documenting software business logic

Qualifications

Education and Experience:

  • Degree, diploma or certificate in graphic design, web development or computer science.
  • A minimum of three years’ experience in web design and development, supported by a portfolio of past work.
  • An equivalent combination of education and experience will be considered.
  • 1-2+ years of experience and a strong understanding of HTML, CSS, JavaScript, JQuery
  • 1-2+ years experience with relational databases such as ASP.Net, C#, SQL Server, IIS
  • 1-2+ years experience with Adobe Photoshop

Skills and Abilities:

  • Good organizational skills;
  • Proven project management skills with a demonstrated ability to manage multiple projects in parallel;
  • Must work well independently with minimal supervision and within a team in a fast paced rapidly changing environment; must be deadline driven and goal-oriented;
  • Willingness to learn new software languages, databases and software tools
  • Ability to work under pressure and maintain a calm focus during hectic periods;
  • Ability to manage external vendors and services as required;
  • A positive attitude and customer focused approach;
  • Ability to act with tact, good judgment, and discretion.

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Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Assistant Vice President of Sales

Assistant Vice President of Sales

GENERAL OVERVIEW

Our Company is recruiting a talented and experienced sales individual to join as the Assistant Vice President of Sales. We need a self-motivated professional with proven managerial experience and an outstanding record of accomplishment in sales. You will be support the team responsible for meeting our annual sales targets in this position.

Your duties will include motivating our sales team, designing strategic sales plans, and assessing costs and competition. In addition to being an excellent communicator, our ideal candidate will also demonstrate exceptional negotiation and leadership skills.

The successful candidate will work with the Company's most senior sales leaders.

JOB SUMMARY

Directs, administers, and coordinates the internal activities of the admissions sales team to accomplish the goals and objectives established by the Company.

RESPONSIBILITIES:

  • Develop and implement strategic plans to realize sales targets
  • Develop and communicate revenue targets to management, and individual sales goals to the sales team
  • Motivate and inspire sales employees to exceed sales targets that match the Company's goals
  • Establish daily, weekly, monthly, and yearly targets to act as a guideline that enables individual and group performance measurement.
  • Provide detailed and accurate sales reports
  • Train strong sales team as needed while continually refining training programs.
  • Collaborates with the Regional Directors of Admission to ensure the appropriate sales function is aligned and that marketing strategies and sales channels are effectively utilized.
  • Promote a culture of high performance

POSITION REQUIREMENTS:

The successful AVP of Sales must be committed to developing their skillset and present the Company in a competitive market as an advantage.

  • 3+ years' experience Director of Sales capacity or above
  • For-profit independent schools (career colleges) experience an asset
  • In-depth knowledge of marketing strategies and best practices

Skills

  • Proven record of managing multiple projects
  • Ability to set attainable goals for sales employees and follow up to ensure these are achieved
  • Ability to solve problems as they arise.
  • Ability to meet tight deadlines
  • Excellent negotiation and leadership skills
  • Outstanding written and verbal communication skills
  • Strong strategic planning abilities
  • Outside of the box thinker with proven results
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Ongoing Full-Time, New Westminster, British Columbia, Canada

VP of Sales

VP of Sales

GENERAL OVERVIEW

We are looking for the ideal candidate to design and implement strategies as an Executive in a for-profit independent schools position. The Company has experienced significant growth in the past two years, and the need for this new position is becoming more urgent.

The successful candidate will develop and implement strategies to align with the vision of the Company and work with the Company's most senior leaders. This position directly reports to the CEO and works closely with the COO and CFO.

JOB SUMMARY

The VP of Sales responsibilities include having in-depth knowledge and understanding of their market and knowing competitive products relevant. They must also be an excellent communicator with superb customer service skills who can quickly navigate situations to reach desired goals.

RESPONSIBILITIES

Strategic and Organizational Planning

  • Identify improvements and develop sales plans and strategies to achieve sales goals
  • Monitor the market and competitor products and activities
  • Oversee the formulation of the annual budget process
  • Manage detailed sales expectations and plan accordingly
  • Provide detailed sales forecasting
  • Motivate, develop and train the sales in achieving and exceeding sales targets with high performance and accountability
  • Work closely with the marketing team on strategy
  • Leads and directs the essential functions to exceed the sales targets successfully

POSITION REQUIREMENTS

The successful Vice President of Sales must be committed to developing their skillset and present the Company in a competitive market as an advantage.

Skills

  • 5+years’ experience in a senior sales capacity
  • For-profit independent schools (career colleges) experience an asset
  • In-depth knowledge of selling strategies and methodologies
  • Excellent negotiation and leadership skills
  • Outstanding written and verbal communication skills
  • Strong strategic planning abilities
  • Strong working knowledge of the Company's products, competitive products and the market
  • Outside of the box thinker with proven results
  • Outstanding leadership and communication skills
  • Strong strategic planning and organizational skills

Apply

CONTACT US

Location

Suite 300 - 960 Quayside Drive
New Westminster, BC, V3M 6G2

Business Hours

Monday - Friday
8:00am to 5:00pm

Phone

604.915.7288

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