Careers

Ongoing Full-Time, New Westminster, British Columbia, Canada

Instructional Designer

Instructional Designer

About Us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Senior Instructional Designer to join our team!

Job Summary

The purpose of the Instructional Designer (ID) is to build and manage online curriculum and courses for the online programs. Under general supervision of the Instructional Design Coordinator and AVP Online Education, the ID is responsible for instructional design, coordinating content creation with Subject Matter Experts and instructors, and maintaining online courses within the Learning Management System (LMS).

Specific Responsibilities

Overseeing instructional design techniques used by subject matter experts and instructors to build online curriculums and courses.

● Evaluate on-ground instructional material for conversion to online.

● Design, development and implementation of online courses and programs using instructional design methodologies and instructional tools.

● Developing highly interactive and engaging blended learning for all learning modalities.

● Maintain the programs within the LMS and perform quality insurance.

● Working Closely with Compliance departmentand ministry standards to apply for new programs and develop new policies for online education

● Coordinate content creation and program logistics with the instructional design assistant and other online staff

● Provide LMS academic support to the Student Services, Administrator and online Instructors.

● Researching and verifying the quality in the design and delivery of the programs/courses.

● Producing quality e-Learning course materials: course design, course outlines, lesson plans, PowerPoint slides, videos, quizzes, diagrams, interactive exercises, and assessments.

● other duties as required in support of the department.

Position Requirements

To be successful in the Instructional Designer position must be committed to developing and maintaining the following:

Education and Experience:

Bachelor’s degree

One (1) or more years of experience in online curriculum development, instructional design experience or the equivalent combination of education and experience

Experience in post-secondary education and distance learning

Experience using multiple Learning Management Systems (especially Moodle)● Knowledge of competency-based curriculum and assessment design approach● Knowledge of access and usage of open educational practices, resources and textbook● Hands-on experience in the areas of: instructional design; post-secondary instruction; business/industry training; educational technology applications; program and curriculum evaluation; instructor development activities

Skills and Abilities:

Advanced oral and written communication skills, including presentation and group facilitation

High standards of behavior, a professional attitude and commitment to quality service

Proficiency with Microsoft Office, Articulate, Captivate and Adobe

Ability to work cooperatively with other staff.

Excellent organization skills

Creative, innovative and ability to work independently and within a team

Ability to adapt to new and rapidly changing situations● Strong time management and problem-solving skills● Ability to successfully resolve issues from identification through resolution● Excellent customer service and interpersonal skills

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Instructional Designer and Copy Editor

Instructional Designer and Copy Editor

About Us

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an Instructional Designer and Copy Editorto join our team!

We are looking for a dynamic and committed individual who is passionate about educational programming and career development.

Job Summary

The purpose of the Instructional Designer(ID) and Copy Editor(CE) is to build and copy edit online curriculum and courses for online programs. Under general supervision of the Instructional Design Coordinator and AVP Online Education, the ID is responsible for instructional design, coordinating content creation with Subject Matter Experts and instructors, copy editing and maintaining online courses within the Learning Management System (LMS).

SpecificResponsibilities

The Instructional Designer and Copy Editor will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Evaluating on-ground instructional material for conversion to online
  • Designing, developing and implementing online courses and programs using instructional design methodologies and instructional tools
  • Maintaining the programs within the LMS and performing quality insurance
  • Ensuring the writing is easy to read and fits the course content and style.
  • Proofreading and editing content to catch any typos and help polish up the writing
  • Continuously checking formatting issues as well as ensuring that all content pieces follow instructional and user experience design best practices.
  • Other duties as assigned

Position Requirement

To be successful in the Instructional Designer position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Bachelor’s degree
  • One (1) or more years of experience in online curriculum development, instructional design experience or the equivalent combination of education and experience
  • Experience in post-secondary education and distance learning
  • Experience using multiple Learning Management Systems (especially Moodle)
  • Knowledge of competency-based curriculum and assessment design approach
  • Knowledge of access and usage of open educational practices, resources and textbooks
  • Hands-on experience in the areas of: instructional design; post-secondaryinstruction; business/industry training; educational technology applications,program and curriculum evaluation; instructor development activities

Skills and Abilities:

  • Advanced oral and written communication skills, including presentation and group facilitation in English
  • High standards of behavior, a professional attitude and commitment to quality service
  • Proficiency with Microsoft Office, Articulate, Captivate and Adobe
  • Ability to work cooperatively with other staff.
  • Excellent organization skills
  • Creative, innovative and ability to work independently and within a team
  • Ability to adapt to new and rapidly changing situations
  • Strong time management and problem-solving skills
  • Ability to successfully resolve issues from identification through resolution
  • Excellent customer service and interpersonal skills

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Instructional Designer and Quality Assurance Specialist

Instructional Designer and Quality Assurance Specialist

About Us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Senior Instructional Designer to join our team!

Job Summary

The Purpose ofInstructional Designer (ID) and Quality Assurance Specialist (QA) is to build and copy edit online curriculum for academic programs. Under general supervision of the Instructional Design Coordinator and AVP Online Education, the ID/QA is responsible for instructional design, coordinating content creation with Subject Matter Experts, quality assurance reviews, and course maintenance. .

Specific Responsibilities

Evaluate on-ground instructional material for conversion to online.

Designing, developing and implementing online courses and programs using instructional design methodologies and instructional tools. Maintaining the programs within the LMS and performing quality assurance reviews Ensure that online courses meet the online education standards and requirements for online

Responsiblefor Quality assurance for online courses, ensuring quality and functionalityaccording to user’s expectations

Providecomprehensive technical testing and proofing of all course components; ensuring readiness for the start of the course.

Reviewcourse of study/learning resources/assessments to ensure proper alignment to the intended objectives.

Reviewand edit curricular materials including competency statements, learning objectives, and other relevant documentation.

Shareresearch and contribute ideas to improve the quality and efficiency course development processes

Coordinate, Supportand provide training for Instructional Facilitators on online course template design and consistent best practices across online courses

Periodicallyreview every online course for learning design, alignment to best practices, alignment of assessment within the course, use of the appropriate template, usability for students, accessibility

Collaboratively shape online teaching and learning guidelines. Other duties as assigned.

Position Requirements

To be successful in theInstructional Designer position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

Bachelor s degree,.

One (1) or more years of experience in online curriculum development, instructional design experience or the equivalent combination of education and experience

Experience in post-secondary education and distance learning. Knowledge of competency-based curriculum and assessment design approach Knowledge ofaccess and usage of open educational practices, resources and textbooks Hands-on experience in the areas of :Instructional design : post -secondary instruction :business/industry training: educationaltechnology

Experience using multiple Learning Management System (especially Moodle)

Skills and Abilities:

Excellent organization skills Advanced oral andwritten communication skills, including presentation and group facilitation in English

Creative, innovative and ability to work independently and within a team

Ability to work cooperatively with other staff

Abilityadapt to new and rapidly changing situations

Ability to successfully resolve issues from identification through resolution

Excellent customer service and interpersonal skills

Apply
Ongoing Full-Time, Squamish, British Columbia, Canada

Admissions Counselor

Admissions Counselor

JOB SUMMARY

Campus Support is an educational service company that provides a portfolio of support services in the post-secondary education sector. Campus Support designs and develops educational programs for colleges, universities, and other traditional campus partner institutions at all levels of post-secondary education. Campus Support designs and manages operational support for Quest University Canada as a partner institution.

The purpose of the Admissions Counselor, Canada for Quest University Canada is to achieve enrolment goals by actively recruiting, counselling and enrolling students. This is done through scheduled regional travel; providing information, counselling and service to prospective students and their families; responsible for managing all provinces of Canada, meeting assigned numerical enrolment goals, and ensure applications are complete and in full compliance with all regulatory requirements. Under general direction, of the Executive Director of Admissions, the Admissions Counselor, Canada is responsible for representing Quest University Canada to students, parents, guidance counselors and other constituencies. This is a hybrid position that will require you to come into the office 1-2 days a week either in Squamish or the Lower Mainland.

SPECIFIC RESPONSIBILITIES

The Admissions Counselor, Canada will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the University:

  1. Managing assigned recruitment area and achieving goals through the following activities and responsibilities:
  • Achieve inquiry acquisition goals through creating relationships, in-person and online, with high schools, organizations, college fairs and conferences. Establish and maintain relationships with key schools and relevant organizations that represent prospective students outside of Canada.
  • Builds reputation as a Subject Matter Expert for all provinces of Canada and for Quest University Canada’s unique university program.
  • Is point of contact for students to rely upon throughout the admissions process including application, admission, tuition/financial aid, registration and nurturing student through initial university orientation. Demonstrates in daily work activities the incorporation of new information and processes into counseling conversations with potential students.
  • Actively recruit students through consistent follow-up throughout the application process, specifically through email, phone calls, campus visits and personal visits online and in-person. Develop rapport with prospective students and parents by providing prompt and professional service.
  • Responds to all inquiries by email, text message, telephone, walk-in, on-line chat, etc. inquiries from potential students; to encourage their interest in Quest University Canada
  • Interviews potential students to explore their background and interests. Responsible for identifying potential student’s individual career goals and providing advice on appropriate programs to meet their goals.
  • Provide students seeking admission to the University with a preliminary evaluation of their admissibility or non-admissibility to Quest University, based on the student’s application materials.
  • Oversees closely each enrolled student ensuring that the student starts on the defined date.
  • Provides academic planning and advising for potential students to ensure their satisfaction with program enrollments
  1. Maintaining records to contribute to the administrative functions of the campus such as:
  • Completes enrollment of new students, including related paperwork and providing initial information on payment options.
  • Maintain up-to-date knowledge on relevant areas of campus, including academic programs; achievements by faculty, students and LEAP students; financial aid; student campus programs; university residential housing: special events and other areas. Act as a liaison with a specific academic or university department.
  • Ensures all student documentation and files are complete, including completion of prerequisites to enable a timely program start.
  • Tracks and reports on weekly activities and keeps databases up to date (i.e. inquiries, appointments, interviews, enrollment).
  • Assist students with scholarships and financial aid, both institutionally and non-institutionally
  • Work proficiently with the relevant database systems to obtain information on the status of a student’s inquiry or application for advising purposes
  • Following up on cancellations.
  • Tracks and follows-up on potential inquiries and provide motivation and encouragement to potential students as appropriate.
  1. May be assigned to other related duties such as:
  • Attends committees, workshop and open house events where appropriate
  • Assists in the training of other new Admissions Counselors who join the Admissions team
  • Undertakes advising and program development activities as required, in keeping with the terms of the position

POSITION REQUIREMENTS

To be successful in the Admissions Counselor, Canada position, individuals must be committed to developing, maintaining and demonstrating the following.

Education and Experience:

  • Bachelor’s degree required.
  • Driver’s license and vehicle required
  • A minimum of 2 years sales performance history with a preference in post-secondary education. An equivalent combination of education and experience may be considered.

Competencies:

  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Superior organizational skills and ability to multi-task.
  • Ability to manage stress and thrive in often demanding situations.
  • Proven self-starter and problem solver.
  • Must be deadline driven and goal-oriented.
  • A positive team-oriented attitude and customer-focused approach.
  • Ability to act with emotional intelligence, good judgment, and discretion.
  • Proficient in standard Microsoft applications and productivity tools.
  • Professional work ethic and exemplary behavior while respecting provincial and federal regulations.
  • Preference may be given to candidates with CRM experience.
  • Preference given to those located in the Sea-to-Sky corridor

Apply
Fixed-Term Full-Time, New Westminster, British Columbia, Canada

Call Center Specialist

Call Center Specialist

About Us

Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an experienced Call Center Specialisttojoin our Vancouver team inBC!

The purpose of the Call Center Specialist is to provide exceptional customer service for all inbound calls to current and new clients, and assist the Appointment Setting Representative team as required. The Call Center Specialist is responsible for being the first point of contact for inbound calls with current and potential clients, following strict and effective guidelines.

Job Responsibilities

The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College.

Providing consistent exceptional customer service for all inbound calls by following strict guidelines and utilizing all tools and resources such as:

  • Identify and act upon all sales opportunities
  • Transfer clients to other appropriate business units within Campus Support
  • Achieving monthly and annual KPI targets as provided by the Manager, Call Center

Maintaining records to contribute to the administrative functions of the company such as:

  • Tracking and reporting on daily, weekly, and monthly activities

Assisting Appointment Setting Representatives team as required such as:

  • Booking appointments with prospective students following the College’s effective appointment setting guidelines
  • Incorporating College techniques to ensure that booked appointments show for interviews
  • Upholding the highest level of integrity and ethics (as outlined in the Company’s Admissions Representative manual)

Other duties as assigned

Qualifications

To be successful in the Call Center Specialist position, individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience

  • High school diploma
  • Two (2) years experience in a call center environment, with a preference in private post-secondary education/recruitment agency

Skills and Abilities

  • Ability to work independently and as part of a team
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
  • Proficient in MS Office (Word, Excel, Outlook) and productivity tools
  • Experience with Five9 Software is an asset
  • Organized and detail-orientated, with the ability to multi-task
  • Proven self-starter and problem solver, demonstrate initiative and desire to learn new tasks
  • A positive attitude and customer-focused approach
  • Ability to handle challenging customers in a professional manner
  • Comfortable with multi-tasking, managing multiple priorities and meeting several, often movable, deadlines under pressure
  • Fluent in English and/or French
  • Preference may be given to candidates with a second language in French, Mandarin, Cantonese, Hindi or Punjabi.

Provisos

  • Willingness to be available to work days, evenings and weekends as per work schedule provided by the Manager, Call Center.
Apply
Ongoing Full-Time, Calgary, Alberta, Canada

Human Resources Assistant

Human Resources Assistant

ABOUT USCampus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking foraHuman Resources Assistantto join our team!The purpose of the Human Resources Assistant is to provide support to managers in the assigned region(s) for a variety of Human Resources functions.Under general supervision of the Human Resources Business Partner, the HRA is responsible for working closely with managers in their designated regions to provide support in onboarding and offboarding, and employee record management.Job Responsibilities

Specifically, the Human Resources Assistant will be responsible for:

  • Providing recruitment and onboarding support to hiring managers in the assigned regions.
  • Conducting administrative human resources tasks to maintain employee records.
  • Participating in ongoing and ad-hoc human resources projects directed by the HRBP.

Specific Responsibilities

The Human Resources Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Providing onboarding support to hiring managers in the assigned regions through activities such as:
    • Preparing offers of employment and monitoring and following up on offer acceptance.
    • Sending onboarding documents to employees.
    • Setting up new hire on payroll/ADP.
    • Processing provisioning forms and liaising with the IT department and hiring managers to troubleshoot issues as needed.
    • Providing training and support in the use of the company’s Applicant Tracking System.
  • Conducting administrative human resources tasks for the team:
    • Maintaining employee records such as organizing, auditing and scanning new employee files.
    • Preparing employee change letters for managers at head office and in the designated regions.
  • Participating in ongoing and ad-hoc human resources projects such as:
    • Implementation and maintenance of HR systems, such as the ATS and ADP.
    • Preparing and administering employee surveys, including exit interviews and new hire surveys.
    • Working with the TA team on managing the employee referral program
    • Other HR projects as assigned.

Qualifications

To be successful in the Human Resources Assistant position, an individual must be committed to developing, maintaining and demonstrating the following:Education and Experience

  • Degree or diploma in a related program such as Human Resources, Commerce, or Psychology.
  • Minimum one year of related experience in an office or customer service setting.

Skills andAbilities

  • Proficient in Microsoft applications, particularly Microsoft Excel
  • Strong oral and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail.
  • A positive attitude and customer focused approach.
  • High standards of behavior, a professional attitude and commitment to quality service.
  • Ability to work cooperatively with other staff
Apply
Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Human Resources Assistant

Human Resources Assistant

ABOUT USCampus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking foraHuman Resources Assistantto join our team!The purpose of the Human Resources Assistant is to provide support to managers in the assigned region(s) for a variety of Human Resources functions.Under general supervision of the Human Resources Business Partner, the HRA is responsible for working closely with managers in their designated regions to provide support in onboarding and offboarding, and employee record management.Job Responsibilities

Specifically, the Human Resources Assistant will be responsible for:

  • Providing recruitment and onboarding support to hiring managers in the assigned regions.
  • Conducting administrative human resources tasks to maintain employee records.
  • Participating in ongoing and ad-hoc human resources projects directed by the HRBP.

Specific Responsibilities

The Human Resources Assistant will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Providing onboarding support to hiring managers in the assigned regions through activities such as:
    • Preparing offers of employment and monitoring and following up on offer acceptance.
    • Sending onboarding documents to employees.
    • Setting up new hire on payroll/ADP.
    • Processing provisioning forms and liaising with the IT department and hiring managers to troubleshoot issues as needed.
    • Providing training and support in the use of the company’s Applicant Tracking System.
  • Conducting administrative human resources tasks for the team:
    • Maintaining employee records such as organizing, auditing and scanning new employee files.
    • Preparing employee change letters for managers at head office and in the designated regions.
  • Participating in ongoing and ad-hoc human resources projects such as:
    • Implementation and maintenance of HR systems, such as the ATS and ADP.
    • Preparing and administering employee surveys, including exit interviews and new hire surveys.
    • Working with the TA team on managing the employee referral program
    • Other HR projects as assigned.

Qualifications

To be successful in the Human Resources Assistant position, an individual must be committed to developing, maintaining and demonstrating the following:Education and Experience

  • Degree or diploma in a related program such as Human Resources, Commerce, or Psychology.
  • Minimum one year of related experience in an office or customer service setting.

Skills andAbilities

  • Proficient in Microsoft applications, particularly Microsoft Excel
  • Strong oral and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail.
  • A positive attitude and customer focused approach.
  • High standards of behavior, a professional attitude and commitment to quality service.
  • Ability to work cooperatively with other staff
Apply
Ongoing Full-Time, Lower Mainland, British Columbia, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives.
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of three to five (3-5) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, Calgary, Alberta, Canada

Human Resources Business Partner

Human Resources Business Partner

About us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

The Human Resources team at Campus Support is EVOLVING and we are looking for an experienced HRBP to join our GROWING Human Resources team.The HR Business Partner performs Human Resources (HR) functions in accordance with Campus Support values, mission and vision. Reporting to the HR Manager, this role also provides support and advice to respective HR team members, management and employees from on-boarding to termination processes including:, employee relations, performance management, training and development, occupational health and safety, compensation, policy development and recruitment.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

Specific Responsibilities

The HR Business Partner will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.

  • Provides guidance and advice in human resources practice areas including workforce planning,, compensation, employee relations, workplace issues, performance management, workplace health and safety, and Human Resources related legislation.
  • Guides the HR team, managers and employees in the interpretation of HR polices, processes, programs and employment legislation.
  • Reviews business processes and systems to identify improvements and ensure compliance with new and changing legislation.
  • Builds and maintains relationships with campus directors and all staff to create awareness and understanding of Human Resources practices and initiatives .
  • Manages employee relations matters, conducts investigations, and represents the organization in employment practice matters.
  • Keeps current with changes to legislation such as Human Rights Codes, Privacy Act, Employment Standards, and Health and Safety regulation.
  • Working with the Human Resources Manager in developing and implementing various HR programs and initiatives.
  • Collects and analyzes HR data; generating reports.
  • Provides guidance and mentorship to HR team members.
  • Provides HR services to other regions in the absence of the other HR staff or during periods of high work volume.
  • Participates as a member of committees as required.
  • Other duties as assigned.

Position Requirements

To be successful in the HR Business Partner position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Degree/Diploma in Human Resources or in a related field, with a preference for a bachelor’s degree.
  • Minimum of seven (7) years’ progressive and management experience in HR.
  • Completed or working towards a CPHR or equivalent designation.
  • Familiarity with Human Resource Management Systems, experience with ADP Workforce Now preferred.
  • Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint, and Visio.
  • Advanced working knowledge of legislation pertaining to employment.

Competencies:

  • Takes initiative in handling a diverse workload.
  • A positive attitude and customer focused approach.
  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with individuals at all levels of the organization in a way that inspires confidence and influences strategy and processes.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Strong problem solving, analytical reasoning skills.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus.
  • Ability to work independently with minimal supervision.

Other Requirements:

  • Willingness and ability to travel to visit campuses and other sites as required.
  • Driver’s license is preferred.
  • Some travelling may be required.
Apply
Ongoing Full-Time, Calgary, Alberta, Canada

Human Resources Coordinator

Human Resources Coordinator

About UsCampus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking foraHuman Resources Coordinatorto join our team!The purpose of the Human Resources Coordinator (HRC) is to provide support to managers in the assigned region(s) for a variety of Human Resources functions. Under general supervision of the Human Resources Business Partner, the HRC is responsible for working closely with managers in their designated regions to provide support in various areas of onboarding, engagement, retention and compensation.Specifically, the Human Resources Coordinator will be responsible for:
  • Providing onboarding support to hiring managers in the assigned regions
  • Conducting administrative human resources tasks to maintain employee records
  • Participating in ongoing and ad-hoc human resources projects
ResponsibilitiesThe Human Resources Coordinator will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company.1. Providing onboarding support to hiring managers in the assigned regions through activities such as:
  • Assist HRAs as needed with Onboarding tasks
  • Inviting new hires to Orientation presentation, sending follow-up documentation
  • Sending onboarding survey to new hires and seeking feedback from business managers prior to 90 days
  • Providing training and support in the use of the company’s Applicant Tracking System.
  • Creating and revising job descriptions.
2. Assist with the implementation of policies and procedures in the assigned region3. Assist HRBP in investigations into complaints or concerns received4. Assist HRBP in program implementation and maintenance, such as Performance Management5. Provide information and general advice to management and staff regarding internal policies and procedures6. Conducting administrative human resources tasks to maintain employee records like:
  • Creating reports to update company directory and organizational charts on a regular basis.
  • Preparing employee change letters for managers at head office and in the designated regions.
  • Preparing messages for new staff appointments and departures.
7. Managing the compensation plan for ADOA roles:
  • Managing the compensation service account calendar to monitor and follow-up with responsible parties on compensation plan due dates.
  • Updating all compensation plans on an annual basis.
  • Providing support to managers in calculating and explaining the Assistant Director of Admissions Compensation plan.
  • Preparing compensation calculations for Assistant Director of Admissions on a bi-monthly and quarterly basis.
  • Participating in the administration of the annual merit increase program.
8. Serving as a primary point of contact for employees and managers:
  • Answering HR related inquiries regarding programs, policies and legislation.
  • Escalating to HRBP as needed.
9. Participating in ongoing and ad-hoc human resources projects such as:
  • Implementation and maintenance of HR systems, such as the ATS, ADP and HRIS.
  • Preparing and administering employee surveys, including exit interviews and new hire surveys.
  • Other projects as assigned.
Position RequirementsTo be successful in the Human Resources Coordinator position, individuals must be committed to developing, maintaining and demonstrating the following:Education and Experience:
  • Degree or diploma in a related program such as Human Resources, Commerce, Business Administration or Psychology.
  • Minimum 3 years of related experience in an office or HR environment.
  • Knowledge of employment standards and human rights legislation.
Skills and Abilities:
  • Proficient in Microsoft applications, particularly Microsoft Excel.
  • Excellent interpersonal skills and the ability to effectively communicate and interact with all individuals.
  • Advanced oral and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
  • Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail.
  • A positive attitude and customer focused approach.
  • High standards of behaviour, a professional attitude and commitment to quality service.
  • Ability to work cooperatively with other staff.
Proviso:
  • Human Resources Coordinator may act as Team Lead for Human Resources Assistants by performing Human Resources Assistant duties and supervising Human Resources Assistants
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Payroll & Benefits Administrator

Payroll & Benefits Administrator

About Us

Campus Support is a centralized service centre that supports it clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Payroll and Benefits Administrator to join our team.

The Payroll and Benefits Administrator’s primary purpose is to support the business objectives and purpose of the Company by performing accurate and timely administrative duties primary related to benefit processing, in addition to payroll processing.

Job Responsibilities

The Payroll and Benefits Administrator will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the company:

  • Enter all information into systems to ensure that benefit and payroll processing is completed accurately, on time, and in accordance with legislative and organizational requirements.
  • Maintain proper documentation to back up all benefit and payroll system entries for audit and record keeping purposes.
  • Respond to all stakeholder inquiries regarding benefits & payroll.
  • Assist in documenting benefit and payroll processes.
  • Prepare and submit accurate reporting to third parties.
  • Provide back up and support for other team members when required.

Qualifications

To be successful in the Payroll and Benefit Administrator position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Minimum two years payroll and benefit administration experience
  • Coursework with the Canadian Payroll Association and/or PCP or CPM certification an asset
  • Strong willingness to learn
  • Additional education in Human Resources, Benefits, or other related fields considered an asset

Required Knowledge, Skills, & Abilities

  • Demonstrated knowledge of current payroll legislation.
  • Strong customer service focus with the ability to build and maintain collaborative relationships.
  • Strong analytical skills, ability to detect errors and take corrective actions as required.
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to work with limited supervision and meet department and individual deadlines.
  • A self-starter with excellent organizational, interpersonal, communication, and time management skills.
  • Ability to set and adjust priorities frequently and accept numerous interruptions.

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Payroll Specialist

Payroll Specialist

The Payroll Specialist supports the business objectives and purpose of the Company by providing accurate and timely payroll processing and reporting for all campuses and the campus support centre. This position will perform as a part of the functionality of the Payroll team.

Job Responsibilities

The Payroll Specialist will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

  • Processing multi-provincial payroll for approximately 1900-2000 employees including both hourly and salaried employees
  • Process and complete final payroll.
  • Run final timecard report to ensure that all data has been approved.
  • Regularly processing payroll data entries like vacation payouts, salary changes, retroactive adjustments, commission and bonus payouts, verifying and inputting taxable benefits, setting up garnishments and other deductions.
  • Entering all rehires and QC new employees into the Workforce Now (ADP) system.
  • Processing web ROE’s and updating the YTD adjustment accordingly.
  • Importing data from time and attendance, reviewing register for accuracy, and troubleshooting errors.
  • Ensure the accuracy of preliminary payroll register before submission and any other payroll reports.
  • Preparing required reports for accounting for all entities like estimated payroll cost and final funding report in a timely manner.
  • Cross reference detailed report to make sure it matches the figures in the registry in order to avoid any discrepancy.
  • Transaction proof report before committing payroll to make all roe’s are produced without error.
  • Running various, statutory reports to make sure eligible employees of respective province and are paid for their statutory holiday hours as per the ESA.
  • Handle employee’s garnishment claims.
  • Manage and coordinate all payroll information. This includes planning, administering and evaluating payroll systems and ensuring accuracy of all payroll records.
  • Keep up to date on latest government rules and regulations on payroll source deductions and remittances, taxable benefits, workers compensation and employment standards related to compensation.
  • Provide leadership, direction, coaching and support to payroll assistants.
  • Collaborating with campus directors and resolving technical issues regarding employee’s profile in ADP.
  • Filling reimbursement claims with CNESST.
  • Respond to government and insurance documents, e.g. CNESST, Service Canada, ICBC
  • Ensure timely reporting of all payroll withholding like submitting quarterly WCB and EHT
  • Contacting ADP for any technical issues or errors, setting up new earning codes, updating of WCB premium rates for all entities, etc.
  • Prepare year-end requirements including T4, T4A and other tax forms.
  • Reconciliation of statutory withholding, WCB and EHT.
  • Send out regional reports to all regional directors for their final approval on time entries and if any change is required making those.
  • Open new payroll cycle for all entities and making sure time data is pushed to next pay period.

Qualifications

To be successful in the Payroll Specialist position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • Completion of payroll-specific training courses, working towards Certified Payroll Manager (CPM) designation preferred
  • 2 years of full-cycle payroll experience
  • Previous experience in the area of benefits administration will be considered an asset
  • Experience with Workforce Now (ADP) preferred

Skills and Abilities:

  • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate.
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • Ability to work under pressure and maintain a calm focus during hectic periods

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Recruiter

Recruiter

ABOUT US

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

PURPOSE OF THE POSITION

The Human Resources team at Campus Support is EVOLVING and we are looking for a passionate Recruiter to join our GROWING Talent Acquisition team.

Reporting to the Talent Acquisition Team Lead, the Recruiter provides talent acquisition and recruitment support to all hiring managers in the assigned region. You will perform full-cycle recruitment through posting job vacancies, sourcing key talent, conducting phone screens, managing internal relationships, and providing a top-notch candidate experience.

WHY JOIN US

As the parent company of the LARGEST private education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation, and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us!

· Open door policy where your opinions are heard and valued

· Robust tuition reimbursement policy

· Meaningful merit increases and performance bonuses

· Employee development and career opportunities

· Involvement in decisions that affect the way work is done

· Discounts on travel, tech, food, beverage, fitness and much more

KEY ACCOUNTABILITIES AND SUPPORTING TASKS

Candidate Sourcing

· Search for and engage qualified talent to fill Company’s current and future positions

· Initiate conversations with both passive and active talent

· Work with hiring managers to build a list of sourcing channels

· Attend job or industry specific conferences and events to promote Company

· Re-engage candidates in the Applicant Tracking System (ATS)

Full Cycle Recruitment

· Perform full-cycle recruitment for all roles within the organization, including but not limited to Sales, IT, Marketing, Education, Finance, Human Resources and Operations

· Work with hiring managers to define, implement, and improve internal recruitment processes

· Administer required pre-employment testing and verbal offerals

Candidate Management

· Act as first point of contact for inquiries from interested applicants via different methods

· Recommend changes and initiatives that would contribute positively to the employer brand

· Identify opportunities for improving the candidate experience

· Negotiate salary and other employment arrangements

QUALIFICATIONS

Must-have:

· Post secondary education in Business/Commerce, Human Resources Management or related discipline

· At least 2 year of experience in recruitment

Nice-to-have:

· Experience in call center recruitment

· Working knowledge of applicant tracking software (ATS) systems

· Previous experience in the private education field

ENABLING COMPETENCIES

· Passion about recruitment – finding the right people for the right job

· Curious, an active listener and is very organized

· Excellent interpersonal skills and the ability to effectively communicate and interact with all individuals

· A desire to take on new responsibilities

· Ability to act with tact, good judgment, and discretion; maintaining confidentiality of files, personal information, and other matters, as appropriate

· Ability to complete work in a timely manner with accuracy and attention to detail

· A positive attitude and customer focused approach

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Senior Recruiter

Senior Recruiter

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for aSeniorRecruiterto join our team!

Job ResponsibilitiesThe Senior Recruiter will be responsible for managing full lifecycle recruiting, supporting a fast-paced business environment. The Senior Recruiter will coordinate the recruitment process with leaders to identify best-in-class diverse talent, ensure consistency and equitability in the recruitment process, meeting all Company objectives and legal guidelines, and maintain effective working relationships with all levels of company management to anticipate talent needs and recommend the most qualified candidates for positions. The successful recruiter will manage and build value-based relationships with managers and candidates, sourcing and screening qualified candidates, scheduling, interviewing, and managing the hiring process. The recruiter will also need to build talent pipelines, have experience with recruiting/marketing hiring campaigns, and be able to establish partnerships both internal and external.

The Senior Recruiter will play a key role to acquire talent with a strategy, operational effectiveness and using best-in-class recruitment strategies.

Responsibilities:

• Partner with Talent Acquisition Manager, to improve the candidate experience and promote a culture where clients and candidates identify Campus Support as a great place to work

• Drive full lifecycle recruiting expertise and consulting for roles to support business leaders across the organization

• Drive and manage the interview and selection process

• Support an average workload consisting of 15+ requisitions

• Develop relationships with hiring managers at all levels to serve as the subject matter expert for specialized talent acquisition needs

• Conduct formal, consultative, and detailed intake sessions with hiring managers at beginning of search to ensure clarity in understanding and defining recruiting process

• Develop an in-depth understanding of the business as well as candidate qualifications and competencies to fill open positions

• Develop recruitment strategies to meet the talent needs and requirements of open positions

• Determine how to effectively market jobs to ensure attraction of the highest quality talent pool

• Ensure a diverse talent pool is sourced, assessed and presented for open positions

• Coordinate and conduct candidate debrief sessions with hiring managers

• Attend career fairs to attract qualified candidates.

• Utilize the applicant tracking system to accurately identify, source and track qualified candidates through Jobvite.

• TA operational management: maintaining job descriptions, review job descriptions for compliance accuracy.

• Establish and deliver TA metrics (i.e., open, and closed positions, time to fill) Skills

• Excellent verbal and written communication skills.

• Excellent interpersonal skills

• Ability to build relationships internally and externally

• Consultative with a coach approach

• Ability to create and implement sourcing strategies for complex business structure and diverse workforce.

• Ability to handle multiple tasks, work independently, problem solve and take initiative

• Excellent time management skills with a proven ability to meet deadlines.

• Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.

Proficient with Microsoft Office

• Perform other duties as assigned. Minimum

Requirements:

• At least 5 years of Recruiting/Talent Acquisition experience in a corporate environment.

• Experience in hiring talent from entry level to executive roles preferred.

• Strong client-service orientation and proven ability to partner with business leaders to successfully drive talent acquisition.

• A working knowledge of computers and various applicant tracking systems required.

• Must have the ability to influence at all levels of the organization.

• Ability to train team members in recruiting fundamentals.

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Staffing Specialist

Staffing Specialist

Job Summary

The purpose of the Staffing Specialist is to support the hiring of the inside sales team for the various brands and locations across Canada. These individuals are responsible for the full-cycle recruitment process.

This is a position for a motivated and driven individual who is willing to go above and beyond. If you are a person who is ready to push the boundaries of the norm and wants to be part of the ongoing growth, we would like to meet you! The successful candidateswill also earn bonuses on top of a base salary.

Job Profile

Specifically, the Staffing Specialists will be responsible for:

  • Candidate Sourcing
  • Candidate Management
  • Conducting the initial interview
  • Scheduling the 2nd or 3rd interview with the hiring managers
  • Following up with the hiring managers
  • Performing other duties as required

Specific Responsibilities

The Staffing Specialists will be responsible for other related duties as assigned to support the business objectives and purpose of the Company.

Candidate Recruitment:

  • Search for and engage qualified talent to fill Company’s current and future Inside Sales positions
  • Scouting and recruiting prospective employees by using databases, social media platforms and professional networks
  • Writing and posting job advertisements to appropriate job boards, print media, and digital platforms.
  • Conducting interviews with candidates and assessing their skills, experience, and aptitudes.
  • Evaluating current recruitment strategies and determining areas of improvement.
  • Continuously refine hiring strategies to improve the recruitment process.
  • Assisting with the onboarding of new employees.
  • Creating hiring status reports for management review.
  • Work with hiring managers to build a list of sourcing channels.
  • Attending job or industry-specific conferences to promote the company
  • Re-engage candidates in the Applicant Tracking System (ATS)

Other:

  • Act as the first point of contact for inquiries from interested applicants via different methods
  • Recommend changes and initiatives that would contribute positively to the employer’s brand
  • A commitment to continuous support for candidate retention
  • Other duties as assigned within the scope of this role.

Position Requirements

To be successful as a Staffing Specialist individuals must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • At least 1 year of experience in a high volume, fast-paced recruitment environment
  • Experience in sales recruitment
  • Solid knowledge of HR (Human Resources) best practices and recruitment procedures
  • Has worked with an applicant tracking software (ATS) systems
  • Previous experience in the private education field is an asset
  • Basic understanding of working with specific targets and KPIs

Skills and Abilities:

  • Advanced oral and written communication skills, including presentation and group facilitation.
  • Professional representation with a commitment to delivering quality service
  • Ability to work collaboratively with team members and build interpersonal relationships.
  • Has a passion for recruitment
  • Curious, an active listener
  • A desire to take on new responsibilities
  • Ability to act with tact,sound judgment, and discretion
  • Ability to complete work in a timely manner with accuracy and attention to detail
  • A positive attitude and customer-focused approach
Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Intermediate Network Administrator

Intermediate Network Administrator

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for aIntermediateNetwork Administratorto join our team!

The purpose of the Network Administrator is to provide technical network support to maintain the day-to-day operations of the corporate network infrastructure.

Under the direction of the Network Manager, the Intermediate Network Administrator is responsible for ensuring and maintaining high availability access to network resources for staff, faculty and students. TheIntermediate Network Administrator will work alongside the Network Manager to support, implement and maintain the stability of the corporate and campus networks (telecommunications, data, VoIP and wireless). This includes ongoing operational responsibility for all networking infrastructure components such as Cisco routers, switches, Wireless LAN Controller, Firewalls, networking monitoring tools to support operations, documentation, VoIP, analog phone lines and Internet connectivity.

Job Responsibilities

Reporting to the Network Manager, theIntermediateNetwork Administratoris the member of the Company IT Operations team accountable for the following:

  • Ensuring all network infrastructure and Telco provisioning needs, issues and requests from staff, faculty and students are resolved appropriately within the standards laid out by the Network Manager.
  • Providing services as the tier 1 escalation point to all technical staff in the information technology department concerning network issues
  • Acting as the single point of contact for the Network Manager
  • Remaining informed on new and emerging networking technologies, industry and business system trends, making recommendations concerning long term planning and purchases to the Network Manager
  • Monitoring and tracking performance of the corporate network to support the stability and growth planning of departmental objectives as laid out by the Network Manager
  • Contact point for third-party partners dealing with operational network impact to corporate infrastructure
  • A network technical resource and providing technical expertise/decision making where required
  • Manage a team of 2-3 members
  • Other duties as assigned

Skills and Abilities

  • Multi-vendor vendor experience highly desired ( Cisco, Juniper, PaloAlto, Arista )
  • A strong understanding of VoIP, SIP, SCCP, Hz.323, MGCP highly desired
  • Analyzing VoIP issues and making changes to UCM / Unity is highly desired
  • Strong troubleshooting of VoIP NAT, IPS/IDS, DPI, SSL inspection, packet captures
  • QoS, UDP, CODECS, TCP/IP, VoIP, MGCP, T.38, G.711
  • Platform infrastructure design, build and implementation SIP-based voice over IP technologies – end-to-end.
  • Strong grasp of TCP/IP, routing, switching, internet protocols (e/iBGP, ISIS, OSFP and EIGRP), firewalls, VPNs, and load balancers. Firewall: S2S, C2S, DMVPN, MPLS
  • Strong grasp of L1-7 issues with STP, link aggregation, ACL, NAT
  • Knowledge of IP Addressing, subnetting, IPAM, DHCP
  • Ability to work under pressure and maintain a calm focus during hectic periods
  • Demonstrating best security practices
  • Performing configuration changes as required.
  • Excellent organizational skills with the ability to multi-task
  • Ability to complete work promptly with accuracy and attention to detail
  • Ability to work independently with minimum supervision
  • Excellent judgment and ability to prioritize assignments
  • Ability to exhibit a professional attitude and image with a commitment to quality service
  • Resolve tickets on time
  • Assist with provisioning, implementation, and supporting of campuses, end-users.
  • Familiarity with monitoring network health and responding to event alarms.
  • Experience with Observium, Solarwinds, Zabbix, etc.
  • Windows and Linux, virtualization administration is highly preferred and desired.
  • Automation and scripting: Ansible/AWX, BASH, Python, Power shell
  • Hyper-V, KVM,QEMU,Proxmox Vmware
  • LAMP/LEMP
  • Docker, K8’s
  • Preferred Linux distro: Debian/Ubuntu, RHEL/CentOS

Qualifications

  • Extensive experience in VoIP, routers, switches, wireless connectivity
  • Networking and troubleshooting experience
Apply
Lower Mainland, British Columbia, Canada

Senior Systems Admin

Senior Systems Admin

About Us

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for a Network Administrator to join our team!

Under direction of the IT Director, the Sr. System Administrator is responsible for ensuring and maintaining a high availability access to system resources for staff, faculty and students. The Sr. System Administrator will work alongside the IT Team to support, implement and maintain the company’s system infrastructure This includes an ongoing operational responsibility for all system components such as server clusters, domain controllers, storage, cloud environments, monitoring tools etc.

Job Responsibilities

Expert knowledge of configuring and maintaining system infrastructure, including:

  • Hyper-V Clusters, VMWare clusters
  • Windows 2003, 2016, 2019 servers
  • SQL Servers and Cluster
  • ESXi
  • OS and AD level security hardening experience following CIS benchmarks
  • Active Directory Services, DHCP, DNS, KMS, SharePoint and IIS
  • Azure AD
  • High availability and disaster recovery
  • SCCM for deployment (nice to have)
  • Orchestrator and SharePoint for automation (nice to have)
  • Office 365, Exchange Online, Teams, Azure Cloud VM Management, Microsoft VDI services

Expert knowledge of Storage, Backup and Replications, including:

  • Nimble storage
  • Synology and QNAP
  • Veeam

Working knowledge of OSX operating system and software, including:

  • Capturing images with Parallel MAC management
  • Deployment of images from SCCM through site deployment point
  • Adobe CC, Maya, AutoCAD and other animation software (nice to have)

Working knowledge with Linux including:

  • Apache,
  • MYSQL
  • Ubuntu

Working knowledge of monitoring and security including:

  • SolarWinds
  • Cortex XDR (nice to have)
  • ManageEngine AD Audit

Skills and Abilities

  • Have a solid understanding and experience of the architecture, design, implementation, and management of all aspects of Microsoft Hyper-V & VMWare Virtual Infrastructure technology
  • A thorough understanding of Fiber Channel, iSCSI and NAS storage technology and other networking requirements related to the Hyper-V/ VMWare and Nimble environment
  • Have a strong understanding and experience of the architecture, design, implementation and management of all aspects of Microsoft Windows operating systems and both on-premise and cloud-based application services. These include Active Directory, SCCM and System Center Orchestrator, SharePoint.
  • Have a solid understanding and experience of the fundamentals of IT security, including secure infrastructure design, as well as experience with security hardening practices
  • Strong interpersonal and communication skills capable of writing purchase justifications, training users in complex topics, making presentations to internal audience, and interacting positively with end users and management
  • High proficiency in the use of PowerShell for managing IT infrastructure
  • Independent problem-solving and self-direction
  • Ability to work with minimum supervision
  • Ability to liaise with numerous departments, members and functional roles
  • Ability to provide technical support and general troubleshooting
  • Monitor performance and troubleshoot alerts from commercial, and locally developed monitoring tools
  • Creative thinker
  • Other duties as assigned

Qualifications

  • 8 years of system administration experience in a corporate multi-platform, multi-vendor environment
  • Knowledge of current technologies and software security best practices
  • A high capacity for learning new technologies
  • Possess excellent problem-solving skills
  • A team-oriented approach to solving technical problems
  • Excellent written and verbal communications
  • Experience of working in a multi-customer environment
  • Able to strictly follow change management process

Other Requirements:

  • Use of personal vehicle for local travel between campuses if required (nice to have)
  • Occasional light lifting
  • Occasional overtime may be required

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Director, Human Resources

Director, Human Resources

ABOUT US

Campus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience.

PURPOSE OF THE POSITION

The HR team at Campus Support isEVOLVINGand we are looking for a seasonedDirector, Human Resources to lead the human resources functions, including employee relations, labour relations, total rewards, performance management, leadership development, policy development, employment law and occupational health and safety.

Reporting to the Vice President, Human Resources, theDirector, Human Resources is accountable for providing a broad range of HR advice and support to all business units, you shall serve as the trusted advisor to managers and employees. Your primary responsibilities include maintaining solid understanding of Company’s vision, mission and objectives, leading the HR function towards realizing organizational goals and designing HR programs in partnership with business leaders to drive organizational performance and employee engagement.

WHY JOIN US

As the parent company of theLARGESTprivate education institution in Canada, we are on a mission to change lives through education! Our collaborative culture rewards hard work, innovation and initiative. We empower our staff members to participate in creative and meaningful ways. So come join us – you will be part of something greater than yourself!

  • Open door policy where your opinions are heard and valued
  • Robust tuition reimbursement policy
  • Meaningful merit increases and performance bonuses
  • Employee development and career opportunities
  • Involvement in decisions that affect the way work is done
  • Discounts on travel, tech, food, beverage, fitness and much more

SPECIFIC RESPONSIBILITIES

The Human Resources Director will be responsible for the following and other related duties as assigned to support the business objectives and purpose of the Company.

  1. Providing leadership and direction to HR team members by:
  • Providing day-to-day supervision, delegating and managing duties and work assignments
  • Coaching, mentoring and identifying areas of development for the HR Team and staff
  • Allocating HR services to various projects to meet the demands of the Company needs
  • Monitoring and appraising team and individual performance in conjunction with the Vice President, Human Resources
  • Providing information and advice in human resources practice areas, including employee relations, total rewards, performance management, workplace issues, occupational health and safety

  1. Develops, implements and evaluates employee engagement programs and policies to support the overall HR strategy.

  1. Develops, implements and evaluates performance management programs that strengthen employee engagement and development.
  2. Support Operations management team through:
  • Providing input on initiatives about strategic human resources
  • Advising and assisting managers and employees in the interpretation and administration of Human Resources policies, processes, programs and employment laws
  • Building and maintaining relationships with regional leadership to create a coalition.
  • Leading Human Resources processes, including discipline and termination procedures.
  • Staying current with changes to legislations such as Human Rights Act, Privacy Act, Employment Standards, and Health and Safety legislation

  1. Participating in ongoing and ad-hoc human resources projects such as:
  • Review HR processes and systems to identify improvements and ensure compliance with new and changing legislation
  • Executing various Human Resources programs and initiatives with guidance from the Vice President of Human Resources
  • Other duties as assigned

POSITION REQUIREMENTS

To be successful in the Human Resources Director position, the incumbent must have a proven track record for delivering on time, working in a high-volume environment as well possess and demonstrate the following:

Skills and Abilities:

  • Ability to think strategically
  • Strong multitasking and organizational abilities
  • Reputation for delivering outcomes on time
  • Establish and maintain effective working relationships at all levels within the Company
  • Demonstrated ability to plan, organize and manage projects
  • Proven ability to effectively supervise others
  • Takes the initiative in handling a diverse workload
  • Excellent interpersonal, oral, and written communication skills;
  • ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity
  • Ability to act with tact, good judgment, and discretion; and the ability to maintain the confidentiality of files, personal information, and other matters, as appropriate
  • A keen eye for detail
  • Ability to work under pressure
  • High standards of behaviour, a professional attitude and commitment to quality service
  • Ability to work cooperatively with other staff

Education and Experience:

  • Degree or Diploma in Human Resources, Business Administration, Commerce or a related field
  • Minimum 5 years of progressive experience in Human Resources, including a minimum of 3 years as a Manager in a comparable complex organization
  • CPHR designation (or equivalent)
  • Familiarity with Human Resources Management Systems and experience with ADP Workforce Now is preferred.
  • Proficient in Microsoft Office applications
  • In-depth knowledge of legislation such as the Human Rights Act, Privacy Act, Employment Standards and Health and Safety legislation

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Marketing Data Analyst

Marketing Data Analyst

The Data Analyst position will be key to helping the VP, Marketing and Communications turn data into information, information into insights, and insights into business decisions. This role will be integral in helping the Marketing department, and company at large, leverage the data already available to make smarter, more informed decisions.

SPECIFIC RESPONSIBILITIES

Reporting to the VP, Marketing and Communications, key responsibilities will include:

  • Generate reports from single or multiple systems from scratch;
  • Identify, analyze, and interpret trends or patterns in complex data sets;
  • Filter and clean data by reviewing reports, KPIs, and databases to present in a clear and concise way;
  • Experience using marketing tools like Google Analytics and Google Adwords;
  • Analyze sales funnel and customer intent;
  • Measure ROI of online and offline campaigns, as well as other marketing initiatives;
  • Report on marketing KPIs like lead gen, conversion, web traffic, social media engagement, and more;
  • Conduct competitive research and analyze benchmarking data;
  • Identify and define new process improvement opportunities;
  • Other duties as required.

POSITION REQUIREMENTS

To be successful in the Marketing Data Analyst position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • A Bachelors’ degree in Marketing or related field
  • A minimum of 5 years’ experience in Data Analysis, Marketing focus preferred
  • Knowledge and understanding of search engines, web analytics, and business research tools
  • Knowledge of Microsoft Power BI
  • Experience working with CRM tools
  • Expert knowledge of MS Office, specifically Microsoft Excel
  • Excellent analytical and critical thinking skills
  • Strong organizational, communication, and presentation skills
  • Proven ability in handling concurrent projects with attention to detail and accuracy.

Apply
Ongoing Full-Time, New Westminster, British Columbia, Canada

Social Media Specialist

Social Media Specialist

RIMARY PURPOSE

The Social Media Specialist will plan, develop, and execute social media and content strategy in support of current marketing strategies and revenue growth. You will be responsible for ensuring that content on all social media channels is well written and developed with each of the brand voices in mind, guaranteeing the best possible user experience for the brands audience. Ideal candidates are creative, process orientated, driven to succeed and can work well in teams as well as independently.

SPECIFIC RESPONSIBILITIES

Reporting to the Manager, Social Media and Community, your key responsibilities will include:

  • Developing and sourcing ongoing content (written and video), initiatives, and campaigns for our current Social Media channels (Facebook, Twitter, YouTube and other related social networks) and other web properties with an emphasis on engagement and retention of visitors and fans both new and existing
  • Writing social copy for the developed content
  • Maintaining social media calendars for multiple brands and managing a library of assets curated and created by team members
  • Developing, promoting, and driving positive brand sentiment and ultimately online inquiries
  • Responding to inquiries for communication/promotion support from internal and external audiences
  • Working collaboratively with various teams in the organization to develop and disseminate social media content strategically and appropriately
  • Collaborating with the team to strategize and execute of Social Media initiatives that are industry-leading
  • Creating and maintaining relationships with individuals (both internally and externally) regarding content-specific information (including news stories, initiatives and campaigns) and tracking these relationships in lists
  • Tracking and analyzing key performance indicators for social campaigns
  • Setting up and managing virtual events using various event online platforms as needed
  • Staying on top of trends and identifying opportunities to leverage them to increase brand awareness

OSITION REQUIREMENTS

To be a successful Social Media Specialist, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:

  • A Bachelors’ degree in Journalism, Technical Communication, English or a related field
  • A minimum of 5 years’ experience with online content production and management of sites
  • A minimum of 2 years’ experience with professional copy editing
  • Proven success in the growing of social media based communities
  • Keyword Research experience and Search Engine Marketing experience
  • Experience with link building
  • Working knowledge of HTML
  • Blogging and Social Networking experience
  • Knowledge in video editing and photography is considered an asset
  • Knowledge in online campaign building, tracking, optimization, video development, and ROI reporting
  • Experience with one or more Internet-centric CMS systems
  • Experience in large organizations and the interworking of cross-functional groups

Competencies:

  • Strong organizational skills with a high degree of initiative, creativity, motivation, flexibility, and self-direction. Continually seeks to improve the quality of work
  • Proficient in MS Office, Internet browsers, and Internet operations
  • Exceptional written, listening, and verbal communication skills
  • Proven ability to manage multiple ongoing projects and deliver each on time and on budget
  • Pays keen attention to details and accuracy
  • Naturally curious and resourceful
  • Creative problem-solving skills with an eye for design
  • Exceptional analytical skills with good judgement
  • A proven ability to learn new information quickly
  • Desire to work in a fast-paced, success driven environment
Apply

CONTACT US

Location

Suite 300 - 960 Quayside Drive
New Westminster, BC, V3M 6G2

Business Hours

Monday - Friday
8:00am to 5:00pm

Phone

604.915.7288

Stay in Touch